Gilt Groupe Jobs

Senior Software Engineer

Our Motto: Simple and Beautiful

We're looking for the few individuals that have the knowledge, passion, and drive to change the way we shop for luxury items online. We are deploying the latest technology to support the highest quality user experience while gathering the data we need to support a data driven decision making process.

We are developing advanced technology including:

Our philosophy is to deliver the world's best technology using small, agile, efficient teams built with only the world's best talent.

Drive Development at the Cutting Edge of Digital Merchandising

As more of us elect to buy online, hard core developers know that data-driven online retail eCommerce is where they'll find the most interesting work today, and position themselves for solid career advancement down the line. As a Senior Software Engineer for Gilt Groupe, the luxury fashion online retailer in New York City, you'll join an elite development team and take digital merchandising to the next level. Your work here involves not just our website, but all the key back-end business functions that run our business, including purchasing, receiving, inventory management, shipping and customer intelligence. In our rapid software development lifecycle environment, you'll see the meaningful results of your work quickly, sometimes within weeks. And we offer an honest and open environment, highly receptive to your ideas, highlighted by weekly tech team offsite hackfests. Our company is growing rapidly and we’re looking for a few very talented, highly qualified developers to help us stay ahead of the growth. Take step one on your new career by applying today. Relocation assistance and H1b visa transfers are available for qualified candidates.

As a Senior Software Engineer in New York's Chelsea district, one of your first missions will be learning Ruby to supplement your solid background in object-oriented development. You're likely to thrive in this role with 5 years C/C++ coding in environments where the performance implications of applications you designed, architected and built were paramount. Ideally, you then took those skills into website development, learned J2EE, Python or PHP, and perhaps Rails, and worked on high performance, highly scalable websites.

Here are a few of the meaningful projects currently on our docket:

What makes working here enviable is that we foster a learning and educational environment. We use new ideas and incorporate the latest technologies to address the very issues that prove vexing when you buy online!

Location

Compensation

Perks

If interested, please email techcareers@gilt.com. If you know someone who may be interested and we hire them, we'll give you a $1,000 referral bonus.

Customer Service Representative ~ Temp-to-Perm

Position might become permanent after 3-month evaluation period

Responsibilities:

Requirements:

Qualifications:

If interested, please email careers@gilt.com.

Executive Assistant to COO

Job Description:

The ideal candidate will be well organized, detail-oriented, have excellent written/verbal communication, be motivated and able to multi-task, have extensive working knowledge of all Microsoft programs/applications and have at least 5-7+ years experience working as an Executive Assistant. 

The Executive Assistant will report primarily to the COO and will be responsible for managing, planning and supporting the daily business activities.

Responsibilities include (but not limited to):

Qualifications:

If interested, please email careers@gilt.com.

Project Manager - Operations

Job Description:

The Project Manager will provide direction, leadership, guidance and judgment to plan and execute Gilt Groupe’s operational projects.  The position requires an understanding of back-office retail business functions, as well as understanding of e-commerce processes.  The Project Manager must be able to determine specific skill / experience / knowledge requirements necessary to successfully complete a project.  Key areas of focus include requirements gathering, scoping, budgeting, documentation, ensuring execution, and bringing projects to closure.

Job Duties:

Qualifications:

If interested, please email careers@gilt.com.

Director, Customer Contact

Job Description:

The Director of Customer Contact is responsible for creating and leading a Customer Service Center that provides Exceptional Service to our customers.  This person is responsible for developing the culture, processes and procedures that appropriately support our company’s business goals while maintaining and upholding our strategic positioning.  This position acts as the primary “Customer Advocate” for the company and is a liaison to Marketing, Merchants, and fulfillment in the development and implementation of business plans.  This leader must have experience at developing the necessary balance of metrics and service, providing fiscal responsibility, and facilitating the creation of information management tools/ business systems to be successful in this position.

Job Duties:

1. Assumes responsibility for the strategic planning and overall direction of a “start-up” Customer Service and Sales Contact Center including:


2. Has direct financial responsibility, including:

3. Sets clear, explicit, and measurable goals for both Contact Center and individual performance.  Has worked with and can help structure an effective QualityAssurance / Pay for performance plan.

4. Possess the ability to interpret key productivity and Quality Assurance metrics

5. Provides strategic leadership to Sales to achieve outstanding service to customers, to facilitate and positively lead change, and to meet and exceed performance goals.  Creates an open environment that correctly reflects the company Brand and Image and can create / maintain a successful organizational structure within that environment.

6. Maintains a continuous learning environment for employee skill development and career path through Quality measures.  Ensures the service goals pertaining to Exceptional Customer Service are met.  Completes goal setting and performance reviews for Management / Supervisory Staff.

7. Provides leadership in creation of proper processes and procedures to identify and escalate customer issues to the net level with the ability to resolve issues as required.  Ensures these policies and procedures are followed and consistently applied to issue resolution.  Responds quickly to new issues and problems with proactive, customer-focused solutions.

8. Interfaces with other Directors, leaders, and departments to address company needs and perpetuate desired branded experience; coordinates with various groups to maintain high levels of communication and operational coordination.

9. Integrates well with Marketing Team and serves as a liaison to ensure little or no confusion to the customer for the following:

10. Communicates regularly through meetings, feedback sessions, and written communications to ensure two-way flow of information regarding company and departmental news, policies and procedures, employee feedback, and ideas/ recommendations.

11. Perpetuates an energy-packed work environment that fosters teamwork and professionalism, recognizes excellence and high performance, drives idea generation, and promotes company values.

12. Leads special projects as requested by COO

Qualifications:

1. 10+ years demonstrated experience directing / managing within an Incoming Contact Center / Customer Service environment ; proven experience in a fast-paced, revenue generating Contact Center is a plus.

2. Proven ability to develop, manage, and adhere to budgets

3. 2+ years experience within a Sales environment

4. Demonstrated experience in the business processes and procedures associated with e-commerce and multi-customer access channels

5. Understanding of the Luxury, Fashion, and Apparel industry (preferred)

6. Proven success in staff and program management within a changing environment; demonstrated ability to facilitate change and creatively overcome “growing pains” issues.

7. Executive-level written and verbal communication skills’ must be able to write and deliver compelling presentations to the leadership team

8. The ability to lead / build teams, and to motivate staff; must have a sense of humor.

9. Conversant and knowledgeable in newest Contact Center technologies and trends; able to make intelligent business decisions around optimization of technology investment.  Has the ability to work with Information Technology staff to provide feedback on system modifications and user requirements as well as the ability to scope and direct system design requirements for the business processes being supported.

10. Able to think and plan strategically while acting tactically to meet goals.

11. A motivated, decisive, self-starting leader and problem solver, with excellent time management and organizational skills

12. Passion for providing great service to customers.

13. Proven project management skills.  Abilty to scope / create business processes to support business changes to include required resources, new business support tools (Information Systems and Process Systems), and reports.

If interested, please email careers@gilt.com.

Assistant Buyer - Women's Accessories

Responsibilities:

Requirements:

If interested, please email careers@gilt.com.

Fashion Styling Intern

Job Description:

Working alongside our seasoned team of art directors and fashion stylists, you'll assist in styling high-end luxury shoots in our Brooklyn photo studio.  As a fashion or design student, this is a unique opportunity to gain real-world experience from a company that is radically changing the retail landscape.

Qualifications:

If interested, please email careers@gilt.com.

Interaction & Usability Designer

Our Motto: Simple and Beautiful

We're looking for the few individuals that have the knowledge, passion, and drive to change the way we shop for luxury items online. We are deploying the latest technology to support the highest quality user experience while gathering the data we need to support a data driven decision making process.

We are developing advanced technology including:

Our philosophy is to deliver the world's best technology using small, agile, efficient teams built with only the world's best talent.

The ideal candidate will possess:

Responsibilities:

Location

Compensation

Perks

If interested, please email techcareers@gilt.com.

Assistant Buyer Men's

Overview

The person in the Assistant Buyer role is responsible for:

Requirements

If interested, please email careers@gilt.com.

Jewelry Buyer

Overview

The person in the Jewelry Buyer role is responsible for:

Requirements

If interested, please email careers@gilt.com.

Director of Women's Accessories

The person in this role is responsible for:

Requirements:

If interested, please email careers@gilt.com.

Desktop support

Launched in November 2007, Gilt Groupe provides invitation-only access to high-end fashion and luxury brands at highly discounted prices. The company currently works with a roster of nearly 200 up-and-coming and established brands in the women's, men's, children's, and home fashions categories.

Gilt Groupe was founded by an experienced team with proven track records at companies including Louis Vuitton Moet Hennessy, Bulgari, eBay, DoubleClick, Bergdorf Goodman, HL Group, Peter J Solomon Company, Saks Fifth Avenue and Saks Off Fifth. Gilt Groupe is a fully funded company and is currently based in the vibrant Chelsea neighborhood in New York City.

Requirements

Major Plusses