Gilt Groupe Jobs
Senior Software Engineer
Our Motto: Simple and Beautiful
We're looking for the few individuals that have the knowledge, passion, and drive to change the way we shop for luxury items online. We are deploying the latest technology to support the highest quality user experience while gathering the data we need to support a data driven decision making process.
We are developing advanced technology including:
- Single page checkout screens, using AJAX to support modifications.
- Tight integration with logistics vendors to streamline the complete order fulfillment process.
- Automated, live A/B testing focused on increasing customer conversion rates.
- Advanced, live, scalable inventory management systems.
- Unique, world class online experiences.
- And much more.
Our philosophy is to deliver the world's best technology using small, agile, efficient teams built with only the world's best talent.
Drive Development at the Cutting Edge of Digital Merchandising
As more of us elect to buy online, hard core developers know that data-driven online retail eCommerce is where they'll find the most interesting work today, and position themselves for solid career advancement down the line. As a Senior Software Engineer for Gilt Groupe, the luxury fashion online retailer in New York City, you'll join an elite development team and take digital merchandising to the next level. Your work here involves not just our website, but all the key back-end business functions that run our business, including purchasing, receiving, inventory management, shipping and customer intelligence. In our rapid software development lifecycle environment, you'll see the meaningful results of your work quickly, sometimes within weeks. And we offer an honest and open environment, highly receptive to your ideas, highlighted by weekly tech team offsite hackfests. Our company is growing rapidly and we’re looking for a few very talented, highly qualified developers to help us stay ahead of the growth. Take step one on your new career by applying today. Relocation assistance and H1b visa transfers are available for qualified candidates.
As a Senior Software Engineer in New York's Chelsea district, one of your first missions will be learning Ruby to supplement your solid background in object-oriented development. You're likely to thrive in this role with 5 years C/C++ coding in environments where the performance implications of applications you designed, architected and built were paramount. Ideally, you then took those skills into website development, learned J2EE, Python or PHP, and perhaps Rails, and worked on high performance, highly scalable websites.
Here are a few of the meaningful projects currently on our docket:
- Redesigning the back-end UI for a better user experience. Keep in mind that the public Gilt Groupe website is only a small portion of the overall technology used in our business. You'll also get a chance to design a new admin website, and create a portal into our business processes, work that will involve a bit of architecture as well as the UI. You'll be automating business processes across the enterprise, from purchasing to receiving to inventory control and shipping. We'll look to your insights in how we can automate complex business processes, and how we can better organize data. Your ability to understand and design key workflows so you can contribute to the overall network architecture and database design, will be key.
- Designing, architecting and building our reporting infrastructure. You'll approach this design heavy function almost as a data warehouse project. You'll help our organization ID those members of Gilt who are our most valuable, to forecast future customer behavior and help us to better estimate what types of merchandise, and how much of it, to purchase.
What makes working here enviable is that we foster a learning and educational environment. We use new ideas and incorporate the latest technologies to address the very issues that prove vexing when you buy online!
Location
- New York City - Union Square
Compensation
- Very competitive pay with equity
- We focus on a small, efficient team that is highly rewarded
Perks
- World Class Teammates
- Awesome Macbooks
- Drinks and Snacks
- PDA / Smart Phone Reimbursement
- Full benefits
- Purchase allowance
If interested, please email techcareers@gilt.com. If you know someone who may be interested and we hire them, we'll give you a $1,000 referral bonus.
Customer Service Representative ~ Temp-to-Perm
Position might become permanent after 3-month evaluation period
Responsibilities:
- Providing exceptional service to our customers in a professional demeanor via phone and e-mail.
- Follow customer service policies and procedures to ensure consistent customer satisfaction.
- Troubleshoot and resolve customer issues and complaints with the utmost of care and respect by listening to their problems and coming to a satisfactory resolution. This means always doing the right thing for our customers and our business.
- Serve as a liaison between customer and various internal departments related to shipping, technical and designer issues.
- Provide customer feedback to management to continuously improve the customers shopping experience.
Requirements:
- Pro-active problem solving skills
- Attention to detail
- Excellent communication skills
- Processing of returns and credits
- Accommodating exchanges when possible and occasionally selling items after a sale.
Qualifications:
- Strong communication skills both verbal and written
- Excellent problem-solving and decision-making skills
- Minimum 1-2 years' experience in customer service
- Must be able to work 9:00 – 5:30 shift
- Ability to consistently infuse strategy with execution
- Strong leadership skills both independently and in a team
- Computer knowledge required
- Positive upbeat attitude
- Knowledge of fashion industry a plus
If interested, please email careers@gilt.com.
Executive Assistant to COO
Job Description:
The ideal candidate will be well organized, detail-oriented, have excellent written/verbal communication, be motivated and able to multi-task, have extensive working knowledge of all Microsoft programs/applications and have at least 5-7+ years experience working as an Executive Assistant.
The Executive Assistant will report primarily to the COO and will be responsible for managing, planning and supporting the daily business activities.
Responsibilities include (but not limited to):
- Extensive scheduling and monitoring of calendar activities
- Arranging internal/external meetings and business reservations
- Creating/Drafting client business presentations and correspondence
- Handling travel arrangements (including tracking rewards pts, frequent flyer miles and travel credits)
- Reconciliation of corporate card statements and tracking/submitting expense reports
- Answering phones and scheduling conference calls
- Internet research
- Additional duties to support COO including personal support
Qualifications:
- Exceptional knowledge and experience working with PowerPoint, Excel, MS Word, and other MS applications
- Advanced experience with calendar management, scheduling/meeting invitations through email (e.g. Outlook)
- Prompt and accurate typing skills
- Write professionally, have excellent command of written English, grammar and strong proof-reading skills
- Be able to multi-task and prioritize work
- Be motivated, well-organized, detail-oriented and flexible
- Be adaptable to working with multiple personalities and with all levels of management within an organization
- Be able to work in fast-paced industry, with short turn-around deadlines
If interested, please email careers@gilt.com.
Project Manager - Operations
Job Description:
The Project Manager will provide direction, leadership, guidance and judgment to plan and execute Gilt Groupe’s operational projects. The position requires an understanding of back-office retail business functions, as well as understanding of e-commerce processes. The Project Manager must be able to determine specific skill / experience / knowledge requirements necessary to successfully complete a project. Key areas of focus include requirements gathering, scoping, budgeting, documentation, ensuring execution, and bringing projects to closure.
Job Duties:
- Demonstrate broad knowledge of retail business functions, including Customer Service, Order Fulfillment, Inventory Management and Finance
- Effectively partner with multiple company departments and external team members to ensure solutions meet all business needs. Must be able to work with Information Technology and Finance departments to ensure business requirements can be properly supported. Must be able to provide guidance, information and prioritization of resources for third party partners, vendors, and key operational staff
- Define and document Project Objectives. Create a work plan, schedule a project and identify the relationships between work tasks using standard project management tools. Identify resources necessary to accomplish project tasks and the appropriate work effort required from those resources. Direct all personnel resources necessary for the project. Monitor the progress of tasks in the work plan and identify situations regarding change control.
- Ability to re-plan a project or to reflect changes to priorities, cost, scope, schedule, budget and resource availability.
- Prepare effective written correspondence and effectively present information in a group setting. Communicate frequently with management and business partners to clarify and resolve system issues/ concerns. Occasionally, present to executive staff proposals, recommendations, or provide status reports.
- Maintain proper lines of communication across entire project team. Update changes and distribute project support documents, management tools and meeting documents.
- Provide input and make recommendations to management for resources, budget, projects and priorities by communicating results, needs, schedules, and other tasks. Periodically measure and report issues related to quality and risk.
- Maintain the overall roadmap across Finance, Logistics and Operations, managing prioritization and tradeoffs
- Design and maintain the project filing systems and document storage and distribution guidelines.
Qualifications:
- 5+ years’ experience in retail. Ecommerce experience a plus
- Proven track record of managing multiple projects
- Strong interpersonal communication skills and problem-solving skills
- Excellent presentation and meeting leader skills
- Strong negotiation, organizational, and facilitation skills
- Self-starter / self-motivated, capable of staying on track and pursuing solutions without supervision
- Ability to work under pressure, meet deadlines and handle multiple projects simultaneously
- Willing to work extended hours to meet deadlines when required
- Proficient in MS Word and Outlook
- Advanced Microsoft Excel, Project and PowerPoint skills required
- Must be detail oriented
If interested, please email careers@gilt.com.
Director, Customer Contact
Job Description:
The Director of Customer Contact is responsible for creating and leading a Customer Service Center that provides Exceptional Service to our customers. This person is responsible for developing the culture, processes and procedures that appropriately support our company’s business goals while maintaining and upholding our strategic positioning. This position acts as the primary “Customer Advocate” for the company and is a liaison to Marketing, Merchants, and fulfillment in the development and implementation of business plans. This leader must have experience at developing the necessary balance of metrics and service, providing fiscal responsibility, and facilitating the creation of information management tools/ business systems to be successful in this position.
Job Duties:
1. Assumes responsibility for the strategic planning and overall direction of a “start-up” Customer Service and Sales Contact Center including:
- Contact Center performance and measurement
- Internet order processing
- Workforce management (scheduling and forecasting)
- Reporting and trending
- Quality initiatives
- Training and staff development
- Recruiting and hiring processes
- Mentoring and career path development
- Incentive and motivational programs
- Employee and customer satisfaction
- Technology and process improvements
- Development of policies, procedures and process flows
2. Has direct financial responsibility, including:
- Preparation of Annual Budgets
- Hourly Staffing / Labor Requirements – Using contacts by month to determine full-time staff and part-time staffing requirements
- Salary Requirements – Determining salary staffing requirements based on proper salary-to-hourly ratios for supporting the business goals
- Expense Requirements – Using monthly staff / volumes to determine (1Space, Utilities, Telecom, etc.)
- Cost Control and Tracking against Budget goals (e.g. coast/contact and cost/order)
- Revenue Generation
3. Sets clear, explicit, and measurable goals for both Contact Center and individual performance. Has worked with and can help structure an effective QualityAssurance / Pay for performance plan.
4. Possess the ability to interpret key productivity and Quality Assurance metrics
- Creates metrics that correctly reflect process results
- Recognizes areas for improvement based on results
- Deploys resources, determines information system requirements, and process changes based on results
- Monitors daily for immediate recognition / quick response to potential process problems
5. Provides strategic leadership to Sales to achieve outstanding service to customers, to facilitate and positively lead change, and to meet and exceed performance goals. Creates an open environment that correctly reflects the company Brand and Image and can create / maintain a successful organizational structure within that environment.
6. Maintains a continuous learning environment for employee skill development and career path through Quality measures. Ensures the service goals pertaining to Exceptional Customer Service are met. Completes goal setting and performance reviews for Management / Supervisory Staff.
7. Provides leadership in creation of proper processes and procedures to identify and escalate customer issues to the net level with the ability to resolve issues as required. Ensures these policies and procedures are followed and consistently applied to issue resolution. Responds quickly to new issues and problems with proactive, customer-focused solutions.
8. Interfaces with other Directors, leaders, and departments to address company needs and perpetuate desired branded experience; coordinates with various groups to maintain high levels of communication and operational coordination.
9. Integrates well with Marketing Team and serves as a liaison to ensure little or no confusion to the customer for the following:
- Customer communication
- Company parameters that can / cannot be bent for the customer
- Proper disclaimers (e.g. no price adjustments, can not combine offers) on new communications
10. Communicates regularly through meetings, feedback sessions, and written communications to ensure two-way flow of information regarding company and departmental news, policies and procedures, employee feedback, and ideas/ recommendations.
11. Perpetuates an energy-packed work environment that fosters teamwork and professionalism, recognizes excellence and high performance, drives idea generation, and promotes company values.
12. Leads special projects as requested by COO
Qualifications:
1. 10+ years demonstrated experience directing / managing within an Incoming Contact Center / Customer Service environment ; proven experience in a fast-paced, revenue generating Contact Center is a plus.
2. Proven ability to develop, manage, and adhere to budgets
3. 2+ years experience within a Sales environment
4. Demonstrated experience in the business processes and procedures associated with e-commerce and multi-customer access channels
5. Understanding of the Luxury, Fashion, and Apparel industry (preferred)
6. Proven success in staff and program management within a changing environment; demonstrated ability to facilitate change and creatively overcome “growing pains” issues.
7. Executive-level written and verbal communication skills’ must be able to write and deliver compelling presentations to the leadership team
8. The ability to lead / build teams, and to motivate staff; must have a sense of humor.
9. Conversant and knowledgeable in newest Contact Center technologies and trends; able to make intelligent business decisions around optimization of technology investment. Has the ability to work with Information Technology staff to provide feedback on system modifications and user requirements as well as the ability to scope and direct system design requirements for the business processes being supported.
- Experience and knowledge of internet retailing and customer interactions with Web Store environment.
- Knowledge / experience with Order Management systems
- Experience working with Customer Contact Management systems
- Understands and has a working knowledge of workforce management tools such as Blue Pumpkin and can determine a reasonableness for its outputs.
- Understands and has a working knowledge of Telephone hardware and Automatic Call Director (ACD) software.
- Understands and has a working knowledge of Computer Telephony Integration and can help determine the appropriate level of data integration with the contact management system
10. Able to think and plan strategically while acting tactically to meet goals.
11. A motivated, decisive, self-starting leader and problem solver, with excellent time management and organizational skills
12. Passion for providing great service to customers.
13. Proven project management skills. Abilty to scope / create business processes to support business changes to include required resources, new business support tools (Information Systems and Process Systems), and reports.
If interested, please email careers@gilt.com.
Assistant Buyer - Women's Accessories
Responsibilities:
- Supporting the Buyers in the product selection that sets Gilt Groupe apart from all competition
- Attending market appointments on a regular basis
- Entering and maintaining Purchase Orders; assisting with product selection and assortment
- Assisting in negotiation of buying terms with vendors (price, quantity, delivery terms, etc.)
- Coordinating and tracking shipments
- Assisting Buyers with sale preparation, including product descriptions and cross merchandising
- Assisting Buying Team in management of sale and production calendar
- Managing the collection of creative assets from each brand to Gilt Groupe’s Creative Team in a timely manner (images, press kits, reel assets, samples for photo shoots when possible)
- Communicating each brand’s styling and creative preferences to Gilt’s Creative Team; attending style-outs and securing/ supplying vendor styling samples to Creative Team
- Reviewing and analyzing sell-thru reports; managing market preparation
- Managing a team of Merchandise Assistants and Interns
- Presenting new brand recommendations regularly to Merchandising Team; attending trade shows and conferences with Buying Team to source new resources for Gilt
- Keeping abreast of industry trends and new product ideas by reading fashion magazines and visiting stores
Requirements:
- 1-3 years’ buying experience
- Previous Assistant Buyer and / or online experience a plus
- Fashion / Merchandising / Design background a plus
- Knowledge of “Open to Buy” process
- Experience in designer / luxury accessories, RTW or footwear strongly preferred
- Ability to analyze reports and draw conclusions / recommendations
- Self-starter, ambitious in nature
- Detail-oriented and conscientious
- Love of fashion; avid reader of fashion publications
- Excellent written and verbal skills
- Ability to remain flexible and willing to change direction and responsibilities, as business needs dictate
- Willingness to learn and be part of a dynamic work environment
If interested, please email careers@gilt.com.
Fashion Styling Intern
Job Description:
Working alongside our seasoned team of art directors and fashion stylists, you'll assist in styling high-end luxury shoots in our Brooklyn photo studio. As a fashion or design student, this is a unique opportunity to gain real-world experience from a company that is radically changing the retail landscape.
Qualifications:
- Current undergrad fashion or design student
- Strong knowledge of current fashion trends and major designer brands
- Ability to work approximately 15-20 hours/week in Redhook, Brooklyn
- Prior experience styling photo shoots strongly preferred
If interested, please email careers@gilt.com.
Interaction & Usability Designer
Our Motto: Simple and Beautiful
We're looking for the few individuals that have the knowledge, passion, and drive to change the way we shop for luxury items online. We are deploying the latest technology to support the highest quality user experience while gathering the data we need to support a data driven decision making process.
We are developing advanced technology including:
- Single page checkout screens, using AJAX to support modifications.
- Tight integration with logistics vendors to streamline the complete order fulfillment process.
- Automated, live A/B testing focused on increasing customer conversion rates.
- Advanced, live, scalable inventory management systems.
- Unique, world class online experiences.
- And much more.
Our philosophy is to deliver the world's best technology using small, agile, efficient teams built with only the world's best talent.
The ideal candidate will possess:
- Significant experience with user experience design, including interaction design and usability research, with a consumer Internet company or web design consulting firm/agency
- A tangible, well-grounded sense of design with respect to creating simple, elegant, aesthetically pleasing interfaces based on usability principles
- A comprehensive understanding of the current state of web technology and best practices, with a critical awareness of implications on user-centered design and functionality
Responsibilities:
- Work with a cross-functional team to design a world-class user experience by translating product requirements into engaging concepts and build straightforward interaction models
- Define user task flows and concept intuitive layouts that promote usability and optimize the user experience of our products and features
- Develop high level and/or detailed storyboards, mockups, wireframes and prototypes to effectively communicate interaction and design ideas.
- Identify and cater to user behaviors and interaction preferences by testing the usability of features, functionality and conceptual designs
- Present usability study results and make actionable research-based recommendations to inform future work
Requirements: - Relevant web design experience for a consumer Internet company or web design consulting firm/agency in a team-based environment
- Practical experience employing user-centered design methods
- Excellent interpersonal and presentation skills; equally at ease speaking with development teams or executives when articulating design concepts and rationale
- Proven ability to deliver high quality interaction designs to customers/stakeholders in a collaborative environment
- Strong interest in user’s everyday needs and workflow
- Knowledge of JavaScript and CSS for rapid prototyping purposes a plus
- Expert HTML/Photoshop skills; Ajax/Flash/Flex proficiency a plus
- Bachelor's degree in Interaction Design, Human-Computer Interaction, or related field
- Link to online portfolio is required
Location
- New York City - Union Square
Compensation
- Very competitive pay with equity
- We focus on a small, efficient team that is highly rewarded
Perks
- World Class Teammates
- Awesome Macbooks
- Drinks and Snacks
- PDA / Smart Phone Reimbursement
- Full benefits
- Purchase allowance
If interested, please email techcareers@gilt.com.
Assistant Buyer Men's
Overview
The person in the Assistant Buyer role is responsible for:
- Supporting the Buyers in the product selection that sets Gilt Groupe apart from all competition
- Going on “buys” on a weekly basis
- Managing the Purchase Order (PO) process between Gilt Groupe and the respective brand
- Creating the Purchase Order (PO) for each buy or consignment deal with a vendor (retail, wholesale, Gilt cost and Gilt retail prices needed)
- Describing merchandise to be sold eloquently and effectively well in advance of a sale
- Delivering creative assets from the brand to Gilt Groupe’s Creative Team in a timely manner (images, press kits, reel assets, samples for photo shoots when possible)
- Assisting in negotiating buying terms with vendors (price, quantity, delivery terms, and markdown $)
- Presenting new brand recommendations regularly to Merchandising Team
- Keeping abreast of industry trends and new product ideas by reading fashion magazines and visiting stores
- Building relationships with brands
- Attending to brand needs with respect to Gilt Groupe’s website
Requirements
- 1-3 Years buying experience
- Self-starter, ambitious in nature
- Love of fashion, avid reader of fashion publications
- Strong understanding of merchandising financials and the ability to mange profitability
- Knowledge of “Open to Buy” process
- Experience in accessories, RTW or footwear strongly preferred
- Experience in investment banking or consulting industries is welcome
- Ability to analyze reports and draw conclusions/recommendations
- Ability to remain flexible and willing to change strategies, as business needs dictate
- Ability to lead teams effectively and create an exciting workplace
If interested, please email careers@gilt.com.
Jewelry Buyer
Overview
The person in the Jewelry Buyer role is responsible for:
- Achieving financial targets set by Director of Finance
- Initiating new relationships for Gilt Groupe with domestic and international jewelry brands
- Convincing these brands to become Gilt Groupe partners
- Following up with jewelry brands that approach Gilt Groupe or brands that the Chief Merchandising Officer approaches for future sales
- Executing 2-4 jewelry sales per month
- Managing the Buying (or Consignment) Process for jewelry
- Choosing the styles and quantities of pieces to be sold for each sale
- Negotiating buying terms with the brand (price, quantity, delivery terms, consignment preferred vs buying if possible)
- Acquiring creative assets from the brand in a timely manner (images, press kits, reel assets, samples for photo shoots when possible)
- Creating the Purchase Order (PO) for each buy or consignment deal with a vendor (retail, wholesale, Gilt cost and Gilt retail prices needed)
- Inputting pricing and descriptions into the website in advance of the sale
- Maintaining existing relationships with brands and initiating repeat sales
- Keeping abreast of industry trends and new product ideas by reading relevant magazines and visiting stores regularly
- Attending all relevant jewelry Trade Shows
Requirements
- 5-7 years experience working in the jewelry market
- Ability to initiate relationships with jewelry brands
- Self-starter, creative thinker, ambitious in nature, good with people
- Interest in retail and fashion, avid reader of fashion and trade publications
- Strong understanding of merchandising financials and ability to manage profitability
- Knowledge of “Open to Buy” process
- Ability to analyze reports and draw conclusions/recommendations from sales data
- Ability to remain flexible and willing to change strategies, as business needs dictate
- Ability to lead teams effectively and create an exciting workplace
If interested, please email careers@gilt.com.
Director of Women's Accessories
The person in this role is responsible for:
- Managing team of buyers and assistant buyers in Women’s Accessories category
- Accessories are currently defined as leather goods and shoes
- Developing and implementing Gilt Groupe’s Women’s accessories merchandising strategy that is tied to membership growth
- Initiating and aggressively pursuing through contacts and cold calling the best accessories brands in terms of image and sales volume
- Convincing these brands to become Gilt Groupe partners
- Maintaining existing relationships with brands and initiating repeat sales
- Working with Director of Finance and Chief Merchandising Officer to create sales planning strategy and objectives
- Achieving aggressive financial targets
- Managing 3+ sales per week
- Overseeing the Buying (or Consignment) Process for Women’s Accessories Category
- Working with buyers in choosing the styles and quantities of pieces to be sold for each sale
- Working with buyers in negotiating buying terms with brands (price, quantity, delivery terms, consignment preferred vs buying if possible)
- Keeping abreast of industry trends and new product ideas by reading relevant magazines and visiting stores regularly
- Attending all relevant Trade Shows and approaching vendors strategically
Requirements:
- MBA strongly preferred
- 5+ years experience working in Merchandising in fashion and/or luxury
- Specific passion for and knowledge of leather goods and shoe categories
- Ability to initiate relationships with diverse domestic and international brands across product categories
- Self-starter, strategic thinker, ambitious in nature, good with people
- Interest in retail and fashion, avid reader of fashion and trade publications
- Strong understanding of merchandising financials and ability to manage profitability
- Knowledge of “Open to Buy” process
- Ability to analyze reports and draw conclusions/recommendations from sales data
- Ability to remain flexible and willing to change strategies, as business needs dictate
- Ability to lead teams effectively and create an exciting and motivating workplace
If interested, please email careers@gilt.com.
Desktop support
Launched in November 2007, Gilt Groupe provides invitation-only access to high-end fashion and luxury brands at highly discounted prices. The company currently works with a roster of nearly 200 up-and-coming and established brands in the women's, men's, children's, and home fashions categories.
Gilt Groupe was founded by an experienced team with proven track records at companies including Louis Vuitton Moet Hennessy, Bulgari, eBay, DoubleClick, Bergdorf Goodman, HL Group, Peter J Solomon Company, Saks Fifth Avenue and Saks Off Fifth. Gilt Groupe is a fully funded company and is currently based in the vibrant Chelsea neighborhood in New York City.
Requirements
- 2 Years Technical IT related degree or equivalent non-IT related technical degree
- Experience and understanding of switches, routers and other network equipment.
- Experience using desktop imaging software
- 3-5 years experience with PC technologies.
- Must have VISTA experience and knowledge of MAC OS
- Extensive knowledge of Microsoft Office for both MAC and Windows including Outlook and Entourage
- Windows Server (XP and Vista); systems administration tasks (Windows)
- Active Directory
- Experience setting up and trouble shooting BlackBerrys
- Experience supporting remote access clients via dial-up and VPN
- Heavy desktop support
- Must be able to produce clear and concise written documentation for technical and non-technical audiences
- Experience troubleshooting network printers and LAN TCP/IP problems
- Demonstrated strong verbal and written communication skills
Major Plusses
- Scripting
- VoIP
- Network Cabling
- Microsoft SQL
- Terminal Services